Last update: January 2026

PRIVACY NOTICE

Introduction

Preserving the privacy of our clients and Users, as well as the right to privacy, and specifically the right to the protection of personal data is one of the fundamental pillars of Remeza, which is reflected in our operations and procedures. At Remeza we will process personal data that may be collected through the different forms that can be found on the Website www.remeza.app or any other subdomain, domain linked or redirected to it, as well as in mobile applications compatible with the iOS and Android operating system (in the following Platforms), and will be treated confidentially and only for those purposes that you have consented to, as we explain below.

Commitment to privacy

Through the Platforms, personal data is not collected from Users without their knowledge, nor is it transferred to third parties. The Personal Data that we process at Remeza comes directly from those that the Owner provides personally, through electronic means and/or the Platforms.

With your consent, we may collect Personal Information from you in person, by telephone, through the Platforms or by correspondence via mail or the Internet or any other means.

If we associate the information from any of the accounts managed by third parties with Remeza, we may have access to your information, but we will only collect, use and/or store the information from the Platforms if the owner authorizes it.

Remeza is fully committed to compliance with the regulations of the General Data Protection Regulation of the European Union, in the United Mexican States, in the United States of America and Canada and the regulations relating to the protection of personal data in force. at all times, being a priority objective for Remeza. In order to offer you the best service and in order to facilitate use, the number of pages visited, the number of visits, as well as the activity of visitors and their frequency of use are analyzed in an illustrative but non-limiting manner. For these purposes, Remeza uses statistical information prepared internally and also by the external Service Provider (other than Remeza).

Remeza has made the decision to implement the principle of transparency in data processing, so whenever we collect personal data we will duly inform you of the purposes of said processing. We will always process the data that is strictly necessary to provide the best service and carry out informed processing. We will never force you to provide data that we do not consider really necessary to provide you with the service that you request from us.

Remeza uses its own session cookies for technical purposes (those that allow the User to navigate through the website and the Platforms to use the different options and services that exist therein).

Purposes of the treatments

The purpose of data processing corresponds to each of the processing activities carried out by Remeza and which are accessible on the Platforms. Remeza collects your personal data (for example, mobile phone number, email, location, bank and billing account, contact) and shares it with administrative and/or accounting service providers, financial and/or banking institutions, in order to manage your requests and offer you the services and products that you may be interested in. Specifically, we process your personal data for the following purposes:

• To be able to respond to your queries, questions or requests made through the service or communication channels identified on the Platforms and to contact you to resolve them.
• To improve our Platforms, services, products, and offer better service and content.
• To offer you access to restricted spaces on our Platforms (registration may require acceptance of our privacy policy and terms and conditions).
• Have a User account.
• Access the functionalities of the Platforms for registered Users.
• Propose the price of products and services within the Platforms.
• Receive alerts about financial products and services in which you are interested.
• Manage the requested products and services and comply with the provisions of current legislation.
• To comply with Law 10/2010 of April 28, on the prevention of money laundering and the financing of terrorism.
• Send you commercial communications that will always be personalized and adapted to your interests about our products or services.
• Study a business collaboration between the applicant and Remeza and/or third parties that improve the service and content of the Platforms.
• Analyze and investigate the reported facts.
• Interview you to clarify the facts communicated through our email hola@remeza.app.
• Contact the interested party to give them more information about the products and services.
• Manage and process your request to create the account and register as a User.
• Assess your investment or collaboration proposal.
• Manage the business relationship.

On some occasions it may be necessary to process your personal data to comply with legal obligations, or in relation to any contractual relationship we may have with you. You are informed that in the processing of your Personal Data there are automated decisions and profiles may be created where applied logic is required.

In other cases, and whenever appropriate, we will request your consent to process your personal data.

Sending commercial communications

Remeza, within the framework of its promotional activity, may provide you with registration or subscription resources for company news or commercial information, as well as specific courses or events. These resources will always be subject to your consent to send them.

In the event that you have authorized us, Remeza will send you information about its products, activities and services personalized for you according to your requests, tastes and preferences.

You may revoke your consent to receive commercial communications at any time, through the link or button enabled for this purpose in each of the communications, or by communicating your willingness to revoke consent through the following channels:

Email that you must send to the address hola@remeza.app.

Telephone call to telephone +1 (773) 263‑1785.

Use of SMS

For Remeza.app it is important to link the end user’s account to a personal phone, therefore the end user can choose to receive text messages by adding their phone number in the app. To do this, the end user must read this privacy policy and terms and conditions and check the box to accept the shipment. This process is located within the Remeza.app screens and is completed when the end user receives the text message (SMS) and enters the unique number assigned in the application. At that point, the app links the end user’s phone to their account. If the user wants their phone number to be removed from our database, they will simply have to write to us at hola@remeza.app or call +1 (773) 263-1785. No mobile information gathered by Remeza will be shared with third parties and/or affiliates for marketing and/or promotional purposes. Additional message and data charges may apply for SMS.

To review the SMS process please visit the page https://remeza.app/index.php/sms/.

Automated Decisions and Profiling

For some services, we may process your personal data using automated means. This means that certain decisions are made automatically without human intervention. For example, when we determine the maximum amount to transfer between international accounts.

Duration of treatment and conservation period

At Remeza we are committed to processing personal data as long as it is truly useful to us and we can offer you a quality Service through its exploitation. Therefore, we will make all appropriate and reasonable efforts to minimize the period of processing and conservation of personal data, and always limiting them to the legal maximum permissible.

In any case, and even if you ask us to delete your data, we may keep and maintain it, duly blocked, for the period necessary to comply with our legal obligations and to make it available to the Authorities with jurisdiction in the different matters that apply.

Responsible for the treatment. Exercise of rights and claims

Personal data that may be collected directly from the interested party will be treated confidentially and will be incorporated into the corresponding processing activity owned by Remeza.

As a consequence of the processing of your personal data by Remeza, current legislation grants you a series of rights. Below, we offer you a summarized explanation of each right, to facilitate its exercise:

• Right of access: You will have the right to know the personal data that we process about you and the purposes for which we process it.
• Right to rectification: Your data will always be yours, and as such, you can ask us to rectify it at any time if what appears in our records is erroneous.
• Right to deletion: You may request, at any time, that your personal data be deleted from our files. However, and as we indicated in the data conservation section above, please note that, in certain circumstances, compliance with current legislation may prevent the effective exercise of this right.
• Right to object: You may object to the processing of your data in relation to any of the purposes for which we process your data, in accordance with the privacy policies applicable in each case.
• Right to limit processing: You may request the limitation of processing in the following cases:

If you believe that the data we hold about you is not correct or accurate;

Yes, in the event that you consider that we are not processing your data legitimately, but you prefer that we limit their processing to their deletion;

If the data we maintain is no longer necessary to us for the purpose for which we collected it, but you need us to retain it to file legal claims;

If, having exercised the right to object to any processing, a response is pending on our part.

Right to portability of your data: You will have the right, whenever technically possible and reasonable, to request that the personal data that you have provided to us directly be communicated to another data controller. If possible, we will directly provide your data to that other controller, but if this is not possible, we will provide it to you in a standard format.

Whenever we process your data based on consent, you may revoke it at any time, without consequences for you beyond, according to the right exercised, not being able to provide you with certain services.

The exercise of the rights you hold may be made effective by contacting Remeza through one of the following means:

Email that you must send to the address hola@remeza.app.

Telephone call to telephone +1 (773) 263‑1785.

Additionally, if you consider it necessary, you can contact our Data Protection Officer (DPO) at the email address hola@remeza.app.

If you do not want to exercise a specific right, but need to make a query or suggestion in relation to the processing of your personal data, you can also contact the DPO.

Please note that you can always, in any case, file a claim with the Competent Authority regarding data protection if you consider that we have not processed your data lawfully or that we have not responded to your requests or rights.

In Spain, said Competent Authority is the Spanish Data Protection Agency. In Mexico it is the National Institute of Transparency, Access to Information and Protection of Personal Data (INAI). In the United States it is the Federal Trade Commission (FTC). In Canada it is the Office of the Privacy Commissioner of Canada (OPC). 

Confidentiality and Security in data processing

Your personal data is very important to Us, and we undertake to treat it with the utmost confidentiality and discretion, as well as to implement all security measures that we consider appropriate and reasonable.

In this sense, Remeza declares and guarantees that it has established all the technical means at its disposal to prevent the loss, misuse, alteration, unauthorized access and theft of the data provided by Users.

International data transfer

At Remeza we maintain your data in the European Union (EU) or the European Economic Area (EEA), in the United Mexican States, in the United States of America and in Canada.

If in the future, we need to provide them to service providers located in other countries, either due to the need to provide you with the requested service, or to be able to provide you with the service with the highest quality standards, Remeza undertakes to apply all measures and controls to guarantee and protect the processing of your personal data, such as:

• Communication to countries that, despite not being part of the EU or the EEA, have been considered by the European Commission as countries that have data protection regulations that guarantee a level of security similar to that applicable in Europe.
• European Commission Standard Contractual Clauses: The European regulator has provided that third countries do not have data protection regulations similar to those applicable in Europe, which is why it has developed contract models aimed at ensuring that companies from countries that are not part of the EU or EEA comply with a similar level of protection. remeza will sign these contracts as long as there is no equivalent alternative that guarantees the protection of your personal data.
• Binding corporate rules: These are rules that companies approve and that are reviewed and approved by Control Authorities, and that ensure that the company to whom we provide your data complies, in any country, with an adequate level of protection.
• Certifications: In certain cases, the company to which we provide the data may have data protection certifications that guarantee correct use of your data in accordance with current regulations.

Recipients of personal data

We will not share data with any third party, except those providers who provide us with a service (for example, maintenance of the website, the Platforms, support services, etc.), or with those who have previously informed you and given us your consent. In the event that Remeza is acquired by a third party, the Personal Data collected will be transferred to the acquirer. In that case, the acquirer, as the new person responsible for the processing of their Personal Data, will continue to maintain the necessary administrative, technical and physical security measures to guarantee the privacy and protection of the Personal Data collected from the User against damage, loss, alteration, destruction or use,unauthorized access or processing thereof in accordance with the provisions of this Privacy Notice and cookie policy. The foregoing is with the understanding that Users must accept the new privacy policies that the purchaser specifies.

Contact Remeza

If you have any questions or concerns about the processing of your personal data, please contact us at:

Email that you must send to the address hola@remeza.app.

Telephone call to telephone +1 (773) 773) 263‑1785.

Intellectual and industrial property

The Platforms, the pages they comprise and the information or elements contained therein, include texts, documents, photographs, drawings, graphic representations, databases, computer programs, as well as logos, brands, trade names, or other distinctive signs, protected by intellectual or industrial property rights, of which Remeza is the owner or legitimate licensee. Remeza does not grant any guarantee regarding the legality and legality of the information or elements contained in the Platforms when their origin or ownership does not correspond to it.

Prohibited and permitted uses

Any form of exploitation is prohibited, including all types of reproduction, distribution, transfer to third parties, public communication and transformation, through any type of support and means, of the aforementioned works, creations and distinctive signs without prior and express authorization from their respective owners. Failure to comply with this prohibition may constitute an infraction punishable by current legislation.

However, at their own risk and expense, the User may download or make a copy of such elements exclusively for their personal use, provided that they do not infringe any of Remeza’s intellectual or industrial property rights. In particular, you may not alter, modify or delete them in whole or in part. In no case will this mean an authorization or license over Remeza’s property rights.

It is prohibited, except in cases expressly authorized by Remeza, to establish links, hyperlinks or links, from third-party platforms, portals or websites to web pages owned by it or for which it holds an exclusive exploitation license, other than the main page of your portal, accessible at the URL address https://www.remeza.app, or that which replaces it in the future, as well as presenting said web pages or the information contained therein under frames, distinctive signs, brands or social or commercial names of another person, company or entity.

Likewise, Remeza is the owner of an exclusive exploitation license for the domain name https://www.remeza.app and all those that serve to directly or indirectly access this Site and its Platforms. Their improper use in economic traffic would imply an infringement of the rights conferred by their registration and will be prosecuted by the means provided for in the Law.

Responsibilities

Remeza does not guarantee continued access, nor the correct viewing, downloading or use of the elements and information contained on the Platforms, which may be prevented, hindered or interrupted by factors or circumstances beyond its control.

The Platforms owned by Remeza contain links to third-party websites, whose privacy policies are unrelated to this company. By accessing such websites you can decide whether to accept their privacy and cookie policies. In general, if you browse the Internet you can accept or reject third-party cookies from the configuration options of your browser.

Likewise, it is not responsible for the information and other content integrated into third-party spaces or web pages accessible from the Platforms through links, hyperlinks or links, nor for the information and other content integrated into third-party spaces or web pages from which it is accessed through links, hyperlinks or links to the portal or any of its web pages nor the information and contents of any third-party website that is presented under the appearance or distinctive signs of Remeza, unless expressly authorized by the latter. However, you undertake to do everything possible to prevent the existence of illegal content on your Site and, if you have effective knowledge of said content, eliminate it or prevent access to it.

Remeza does not assume any responsibility in relation to the information, content of any kind, products and services offered or provided through the Platforms of third parties, people, collaborators, Users or entities, even if they belong to the same economic Group, and especially for damages of any kind that, linked to the above, may occur due to: (i) absence or deficiencies in the information provided to Users or in its veracity, accuracy and sufficiency; (ii) non-compliance or defective or late compliance with contracts or pre-contractual relationships; (iii) failure to comply with the obligations incumbent on information society service providers; (iv) infringement of the rights of consumers and Users;(v) infringement of intellectual and industrial property rights; carrying out acts of unfair competition or illicit advertising; (vi) infringement of the right to data protection; of professional secrecy and the rights to honor, personal and family privacy and the image of people; and (vii) in general non-compliance with any laws, customs or codes of conduct that are applicable.

Nor does it assume any responsibility for damages, losses, claims or expenses, caused by: (i) interferences, interruptions, failures, omissions, telephone breakdowns, delays, blockages or disconnections in the operation of the electronic system, caused by deficiencies, overloads and errors in telecommunications lines and networks, or for any other cause beyond its control; (ii) illegitimate interference through the use of malicious programs of any type and through any means of communication, such as computer viruses or any others; (iii) improper or inappropriate use of its Platforms; (iv) security or navigation errors caused by a malfunction of the browser or by the use of non-updated versions of it.

COOKIES POLICY

FIRST OF ALL, WHAT ARE COOKIES?

Cookies are small text files that are stored on your computer or mobile device each time you visit a website. If the user accesses the corresponding server again www.remeza.app(“Website”) and the Remeza company, the user’s browser sends the previously received cookie back to the server. This can evaluate the information received in different ways. Cookies cannot run programs or infect your computer or mobile device with a virus. Plus, they don’t take up much space and will be automatically deleted once they expire. Some cookies expire at the end of the Internet session, while others will be saved for a limited period of time. Cookies can help make websites easier to view and more effective. They may be used, for example, to facilitate navigation on a web page or to manage advertisements on the Website.The basis for data processing using cookies is the need to fulfill the user contract and our legitimate interests: in some cases, cookies are necessary to provide you with the requested services; In others, such as analysis and tracking tools, we use cookies to improve and better understand the use of our services, and to protect them.

For this section, we conveniently use “cookies” as a generic term to refer to techniques such as cookies, Flash cookies and web beacons.

SECONDLY: WHAT TYPES OF COOKIES DO WE USE?

There are different types of cookies with different uses (see more information below). Some only serve to allow you to browse the Website and view certain features. Others provide us with detailed information about your browsing experience, for example if you are having trouble finding what you are looking for, so that we can improve and make your future visits as pleasant as possible. There are also cookies that are for advertising purposes when you visit our Website and on your future visits to other websites.

FIRST-PARTY AND THIRD-PARTY COOKIES:

The cookies installed by Remeza are called “first-party cookies”. Cookies set by parties other than us are called “third-party cookies” and allow such parties to obtain information about you each time you use our Website. The information they collect may be associated with your personal information, or they may obtain information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behaviorally oriented) advertising or other personalized content. We do not control these third-party tracking technologies or their possible use. If you have any questions about an ad or other personalized content,you must contact the responsible supplier directly. For an up-to-date list of the third-party cookies we use, including their purposes and opt-outs, please see third-party cookies -.

DIFFERENT TYPES OF COOKIES:

Below you can see a summary of the types of cookies we use and the purpose:

NECESSARY COOKIES

They are essential and help you navigate, navigate the website and view certain features. These cookies are necessary to enable basic site functionality, such as account login. It is not necessary to grant consent for the use of necessary cookies.

FUNCTIONALITY AND ANALYSIS COOKIES

They are used to measure results and perform analysis to improve the Website and show you relevant content. To manage it, we obtain browsing data in order to understand how you interact with our Website. These cookies may be set by us or a third party on our behalf.

ADVERTISING COOKIES AND SOCIAL NETWORKS

They help us with our marketing actions. These cookies allow us to share data, such as your tastes, with our advertisers, so that the ads you see are more relevant to your preferences (sometimes called “preference cookies”).

They help us understand the behavior of our visitors. This allows us to continue improving our services, so that their use becomes simpler and more pleasant, as well as improve our marketing messages (sometimes called “performance cookies”).

They allow you to express yourself on social networks. These cookies will allow you to share your activities and content (such as blog posts) on social networks, contact us on our social media channels and share your opinions with others (sometimes called “interaction cookies”).

WHAT HAPPENS IF YOU DON’T LIKE COOKIES?

You can change your browser settings to prevent certain cookies from being stored on your computer or mobile device, or to delete them. However, in this case, we cannot guarantee the use of the full range of functions in the Products. The ’Help’ section of your browser should provide information about cookie settings. Find out how it works in your browser here:

Internet Explorer: https://support.microsoft.com/help/17442/windows-internet-explorer-delete-manage-cookies

Mozilla Firefox: https://support.mozilla.com/es/kb/cookies-informacion-que-los-sitios-web-guardan-en-

Google Chrome: https://support.google.com/chrome/answer/95647?hl=es

Safari: http://support.apple.com/kb/PH5042

Opera: http://www.opera.com/browser/tutorials/security/privacy/

Adobe (Flash cookies): https://www.adobe.com/es/privacy/policies/flash-player.html

Please note that you can visit http://www.aboutads.info/choices o http://www.youronlinechoices.com/es/ for more information about opt-out options for certain advertising personalization activities offered by some of the third parties with whom we collaborate. You will need to visit these websites from the browsers and devices for which you want your waiver to apply. Since opt-out tools may rely on cookies, you may need to visit these sites again to reset your preferences in case you delete cookies. Finally, be sure to periodically check our Cookies Policy with specific instructions on opting out.

GOOGLE ANALYTICS

General. This Website uses Google Analytics, a web analysis service from Google. Google Analytics uses cookies. Information about your use of the Website created by a cookie will be transmitted to the Google server located in the USA. USA and will be stored there. On behalf of the website operator, Google will use this information to evaluate your use of the Products, to compile reports on the activities of the Products and to offer additional services to the operator in relation to the use of the Product and the Internet. The IP address transmitted by the browser through the use of Google Analytics will not be combined with other data stored by Google.

Resignation. To prevent data collection using cookies in connection with your use of the Products (including your IP address) as well as data processing by Google, please download and install the following browser add-on: https://tools.google.com/dlpage/gaoptout?hl=es.

Anonymous IP. The Products use Google Analytics together with the “_anonymizeIP()” option. This means that IP addresses are processed in a shortened format to prevent the transmission of personal data. In this way, any relationship with a specific person is ruled out and personal data is immediately deleted.

End. We use Google Analytics to continually analyze and improve the use of our Products. By using statistics, we improve our services and make them more interesting to users. In specific cases where personal data is transmitted to the USA. In the US, Google is EU-US Privacy Shield certified. USA. The basis of data processing is our legitimate interests.

Information from external suppliers. Google Dublin, Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland, Fax: +353 (1) 436 1001; conditions: https://www.google.com/analytics/terms/es.html; general information on data protection: https://support.google.com/analytics/answer/6004245?hl=es , and privacy policy: https://www.google.com/intl/es/policies/privacy/.

GOOGLE DOUBLECLICK FOR PUBLISHERS

General provisions and purpose. We use Google DoubleClick for Publishers (“DFP”) on all Products. DFP uses cookies or similar technologies to show users ads that are of interest to them, improve campaign performance reporting, and prevent users from seeing the same ads multiple times. Using the cookie ID, Google records the ads shown in different browsers and prevents them from appearing multiple times. Additionally, DFP can reorganize so-called conversions connected to ad requests. For example, when a user sees a DFP ad and subsequently opens the advertiser’s website to purchase something. According to Google, DFP cookies do not process personally identifiable information. The basis of data processing is our legitimate interests.

Subsequent treatment. Due to the marketing tools used, the browser automatically connects to the Google server. We cannot influence the further processing of your data and can only give you all the information we have: by integrating DFP, Google receives the information that you have accessed a site or clicked on an ad. If you sign up for a Google service, it may link this information to your account. Even if you are not registered with Google or logged in, the provider may detect your IP address and save it.

Resignation. You can prevent your participation in this tracking mechanism in several ways: (a) by modifying your browser settings and especially by disabling third-party cookies; (b) by disabling cookies for conversion tracking, configuring your browser to block cookies from the googleadservices.com domain (this preference will be removed when you delete cookies); (c) by disabling interest-based ads from sellers that are part of the campaign “about Ads” on http://www.aboutads.info/choices (this preference will be removed when you delete cookies), or (d) by generally disabling cookies.

Additional information. You can find more information at http://www.google.com/doubleclick and https://support.google.com/dfp_premium/answer/2839090?hl=es. The user can disable the introduction of DFP cookies and advertisements relevant to him during the use of the Products through the website http://www.google.com/ads/preferences.

HOW OFTEN WILL YOU UPDATE THIS COOKIE POLICY?

We may update this Cookie Policy from time to time to reflect, for example, changes to the cookies we use, or due to other operational, legal or regulatory reasons. Therefore, please revisit this Cookie Policy periodically to stay aware of our use of cookies and related technologies.

The date specified at the beginning of this Cookie Policy indicates when it was last updated.

LASTLY, WHERE CAN I GET MORE INFORMATION?

If you have any questions about our use of cookies or other technologies, please contact us at hola@remeza.app.

For Remeza, ethics is one of the most important values, so we will process your data for that purpose.